At EricTrails.com, we strive to ensure you are satisfied with your purchase. Please read our policy carefully to understand your rights regarding returns and refunds.
1. Eligibility for Returns
- Items are eligible for return if they are damaged, defective, or incorrect upon delivery.
- Returns must be requested within 7 days of receiving your order.
- Products must be in their original condition and packaging.
2. Non-Returnable Items
- Products that are used, damaged by the customer, or altered in any way are not eligible for return.
- Perishable items (if any) or customized orders may not be eligible for return.
3. Return Process
- To initiate a return, contact us at [email protected] with your order details and reason for return.
- Our support team will provide instructions for returning the item.
4. Refunds
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed via Cash on Delivery adjustment or as a store credit, since we do not accept electronic payments.
- Please allow 7–10 business days for the refund or adjustment to reflect.
5. Shipping for Returns
- Customers are responsible for the return shipping charges unless the item was damaged, defective, or incorrectly sent.
6. Contact Information
For any questions or concerns about returns and refunds, contact:
Email: [email protected]